Privacy Policy

1. Data Retention Policy

We retain user data only for as long as necessary to provide the core services of the application and to fulfill the purposes outlined in this Privacy Policy.

We keep the active users information for 90 days and in case the user requested to delete his account or his information he can easily send a request through the available options.

2. Data Deletion Process

Users have the right to request the deletion of their personal data at any time. You can submit a formal data deletion request by:

Website option: Open this link https://bedayahospitals.com/en/delete_account, and submit the request form.
Email request: Contacting our support team at bhc.customerservice@cleohc.com with the subject line "Data Deletion Request". Upon receiving your request, we will permanently delete your personal information from our active databases and servers within 30 Days, unless legal or regulatory obligations require us to retain specific records.

3. Information Collection and Use During your online scheduling or registration, you may provide basic personal data such as your name, contact information, and general service preferences. We take the privacy of our clients very seriously.

This information is used strictly to process your account sign-up, manage your appointments, provide location access features, and allow our support team to respond directly to your messages and inquiries.

- Communications and Support Channels

When you contact us through our support channels, including social media platforms and WhatsApp, we may collect and store information you provide during these communications, such as your name, contact details, and message content. This information is retained for customer support, service improvement, quality assurance, analytics, and record-keeping purposes.We process and store this information only to the extent necessary to provide our services, respond to inquiries, improve user experience, and comply with applicable legal obligations.

4. Data Security and Access We implement strict data security measures to ensure your personal data is protected. Access to your account information is tightly restricted and is only accessible by authorized customer service personnel who manage scheduling and provide user support. We do not sell or trade your personal data with third parties.

By using our website and services, you acknowledge that we may collect and process personal information necessary to provide our services, improve user experience, perform analytics, and communicate with you and they only used through.
Personal data that may be processed includes:
- Name and contact information.
- Email address and phone number
- Messages and information submitted through contact forms, social media channels, and WhatsApp
- Technical information such as IP address, browser type, device information, and usage statistics.

Communications received through support channels, including social media platforms and WhatsApp, may be stored and analyzed for customer support, service improvement, quality assurance, and operational analytics.

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We may engage trusted third-party service providers, including hosting providers, analytics providers, communication platforms, and cloud service providers, to process personal data does not include (Full Name - Contact info) on our behalf. Such providers are required to maintain appropriate safeguards and process personal data only for authorized purposes, also attachments, images, documents, voice messages, and other media shared through our communication channels may be downloaded, stored, and processed for customer support, service delivery, and operational purposes.

Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Cancellation and Refund Policy

If you face any issues or wish to cancel your scheduling or account registration for any reason, please contact our customer service team. They will assist you in resolving your issue or processing your request.

Cancellations of scheduled service slots or appointments can be requested directly through customer support, and any eligible refunds will be processed in accordance with standard administrative policies.